Therapy Policies
Payment & Fees:
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Payment is due at time of booking through our online secure payment system.
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Service fees listed at time of booking is the amount you will be charged.
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Gratuity is not included in the massage price. Gratuities are appreciated in cash upon completion of the massage.
Cancellation Policy:
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All reservations shall be supported by providing a valid credit card.
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Cancellation made before 24 hours of your appointment time will be refunded in full.
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Cancellations made before 5 hours of your appointment time on the same day will be refunded in half.
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If you do no not show up for your scheduled appointment you will be charged full price for the scheduled service.
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Therapist retains the right to terminate massage at any time for inappropriate conduct from the client. This includes but is not limited to inappropriate touching, vulgar language, harassment or intoxication on the part of the client. If a massage is terminated no refund will be paid to the client.
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Body in Gear retains the right to arbitrate disputes between contractor and client and determination shall be final.
Medical Waiver & Disclaimer:
Body in Gear provides structural, postural and pain relief massage therapy. Client agrees to provide any known medical conditions that might be affected by massage services. Body in Gear is unable to provide pregnancy massage or post-surgical rehabilitation massage. It is the responsibility of the client to disclose any medical conditions to Body in Gear before the start of your massage. Medical conditions include but are not limited to: Heart conditions, stroke, diabetes, skin conditions and cancers.
Body in Gear or any of its therapists cannot diagnose any medical conditions or provide referral for medical treatment or tests.
Indemnification:
Client agrees to indemnify and hold Body in Gear officers, contractors and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of use of any person or facility provided by Body in Gear.
Liability Cap:
Except where prohibited by applicable law, the aggregate liability of Body in Gear, its affiliates, agents and their respective officers, directors, shareholders, employees, contractors, representative and agents to you for all claims arising from or relating to this agreement, or your use of the services including without limitation, your interaction with any therapist(s) or other customer(s), any cause of action sounding in contract, tort, or strict liability will not exceed the greater of: (A) the total amount received by Body in Gear from you during the six-month period prior to the act, omission or occurrence giving rise to such liability, or (B) $100.
Privacy:
Any information received from clients shall be deemed strictly personal and confidential and Massage Therapist and Body in Gear agrees it shall not divulge any information received from client to any person or entity without such clients prior written consent except where applicable by aggregate law.